Frequently Asked Questions
Ordering, payment & delivery
How to order and pay?
To order an in-stock pot, click the "cart" icon under the item. The pot is added to your cart (accessible via the icon at the top of the site).
At checkout, select your country and choose your payment method. You will be redirected to a secure Stripe module; your banking details are never shared with me.
Prices are in euros, VAT included, excluding shipping costs.
For more information, see the Terms and Conditions.
How long does delivery take?
All the pots in the shop are in stock and available for immediate dispatch. On working days, orders are shipped the day after payment is received. Depending on the destination, delivery usually takes about one week within Europe.
What are the shipping costs?
Shipping costs are shown in the cart. They are calculated automatically based on the weight and destination of your order.
You can easily check the delivery cost by adding an item to your cart and selecting your country in the shipping section.
Do you ship everywhere?
I ship pottery all across Europe.
The tools can be shipped worldwide.
Do you ship to the United States?
Unfortunately, no. Shipping to the United States is currently suspended.
Due to recent customs rule changes, most carriers advise against shipping parcels to the USA. In practice, many packages are returned, even when the customer is willing to pay the import duties or customs fees.
For this reason, I cannot accept orders to the United States until the situation becomes reliable again. I’m sorry for the inconvenience, and I hope shipping to the USA will become possible again in the future.
How can I pay?
For your security and convenience, we accept the following payment methods, all secured by Stripe:
credit/debit card, Apple Pay, Google Pay,
Amazon Pay, Bancontact (for Belgian customers), and
PayPal (via Stripe, no PayPal account required).
Your banking details are protected and never shared with Greg-Ceramics.com.
Can I pay by bank transfer?
Payment by credit/debit card or PayPal is recommended for immediate order confirmation.
Payment by bank transfer may be accepted upon request. In this case, the order will only be confirmed and shipped once the payment has been received.
Can I return a pot if I don’t like it?
No. To avoid order errors, each pot is presented in sufficient detail (photos, dimensions, etc.).
Due to the high risk of breakage, returns are not accepted, as stated in the Terms of Sale.
What should I do if my pot arrives broken?
Even though this remains very rare thanks to careful, reinforced packaging, a parcel can sometimes be lost or damaged during transport.
If you notice a problem on delivery, simply take a few photos of the parcel and any damage, then contact me as soon as possible. I will personally take care of the issue and offer you a quick solution.
To learn more, you can read the article where I explain with photos how I pack my ceramics.
How are your pots packaged?
Each pot is packed individually with several layers of protection adapted to its shape and fragility. The boxes are deliberately oversized to reduce risks as much as possible during transport.
I have been shipping ceramics to many countries for more than 15 years, and I pay particular attention to this step.
Is delivery guaranteed?
Yes. If your order is lost or damaged during transport, simply contact me with a few photos of the parcel and its contents (). I will take care of the issue and offer you a suitable solution.
Pottery Tools
How do I use your pottery tools?
Every potter develops their own way of working.
My tools don’t come with a “user manual,” because they aren’t meant to dictate a specific technique —
they’re shapes and ideas that you can adapt to your own practice.
You can see how I use them in my YouTube videos, but they aren’t designed for one single purpose.
I created them to solve specific needs in my workflow — but they can be used in many other ways.
Just like in any pottery studio, the best way to use a tool is often the one you discover by trying
it.
Feel free to experiment and make the tools your own — that’s how personal techniques and happy
accidents happen.
Which tools should I choose if I’m just starting out?
If you’re discovering my tools and don’t know where to start, the simplest option is to choose a pack.
The packs group together several complementary tools that I use in my own workshop. They cover the most common needs without requiring you to choose each tool one by one.
Individual tools are more useful if you’re looking for a specific function, if you want to complete an existing pack, or if you already know exactly what you need.
Are these tools only for bonsai pots?
No. I designed them based on my own work as a potter specializing in bonsai pots, but they can be useful for many other types of pottery as well.
Some tools are mainly intended for slab building, which is my specialty. Others can also be useful for wheel throwing, sculpture, decoration, or creating textures.
As is often the case in pottery, their use also depends on your creativity: you may find ways to use them that I never thought of.
Are 3D-printed tools durable?
Yes, for the use they are designed for.
These tools are printed in PLA, a rigid plastic that works very well for small pottery tools. For most of them, impacts or normal studio use are not really a problem.
Some tools, such as finishing combs, can last a very long time. Others, especially those that rub directly against the clay, may wear over time, particularly if you use grogged or abrasive clay.
This is the case, for example, with profiling or smoothing tools: they remain useful, but should be considered wear items, a bit like some ribs or finishing tools.
How should I clean and maintain the tools?
The simplest way is to clean them with clear water after use, before the clay has completely dried.
Avoid very hot water, dishwashers, solvents, and strong heat sources. Even though PLA is sturdy enough for hand use, it is still a plastic.
Regular cleaning also prevents clay from drying inside the grooves, gaps, or fine details of the tools.
Why is the color of the tools random?
The color depends on the filament available at the time of printing.
I prioritize print quality, durability, and tool availability rather than managing specific colors for each order.
The color may therefore vary from one tool to another, with no difference in function or quality.
Are the dimensions perfectly exact?
The dimensions may vary slightly, as with any 3D-printed object.
The measurements provided are for reference only. The tools are designed to be practical and consistent in use, but small tolerances may exist due to printing, the material, or the finishing process.
For normal pottery use, these variations should not matter.
Can I choose a specific color?
No, not at the moment.
The tools are printed in small batches, using the filaments available at the time of production. So I cannot guarantee a specific color when ordering.
The color is random, but it has no effect on the use or quality of the tool.
Can I suggest an idea for a tool to make?
No, I do not offer custom-made tools at the moment. The available models are the ones I actually use in my own workshop and that I have chosen to make available for sale.
Can I buy your 3D files to print the tools myself?
No.
Gumroad Templates
What exactly are the templates for?
The templates are printable PDF files designed to help you build pottery from clay slabs.
They serve as a base for cutting the different parts of the pot, controlling proportions, and saving time when preparing the model.
You can print them at full size, or enlarge/reduce them to make the same model at a different scale. The template provides a starting structure, but the final result still depends on your clay, your technique, and the way you work.
Are the templates suitable for beginners?
It depends on the model.
Some templates are fairly simple and can suit careful beginners. Others require more experience, especially for assembly, moisture control, curved shapes, or more complex parts.
A template makes the work easier, but it does not replace experience. To get a good result, you still need to know how to prepare your slabs, assemble the parts cleanly, and manage the drying process.
Do I need to use a specific clay thickness?
The thickness depends on the model, the size of the pot, and your clay.
You should avoid slabs that are too thin, as they may warp easily, but also slabs that are unnecessarily thick, which make the pot heavier and can complicate drying.
If you print a template at a larger size, you will generally need to adjust the clay thickness. The larger the pot, the more demanding the construction becomes.
Can I change the size of a template?
Yes. The templates are designed so they can be printed at different sizes.
You can enlarge or reduce them when printing to make a pot bigger or smaller than the original model.
Just keep in mind that the more you enlarge a model, the harder it becomes to build: the slabs are larger, warping becomes more likely, drying must be controlled more carefully, and the clay thickness may sometimes need to be adjusted.
Will the final dimensions of the pot be exactly the same as the template?
No.
The template dimensions correspond to the parts before drying and firing. After that, the clay shrinks during drying and then again during firing.
This shrinkage varies depending on the clay body, firing temperatures, and working methods. The final pot will therefore be smaller than the printed template, with a shrinkage rate specific to your clay.
What equipment do I need to use the templates?
At minimum, you need a printer, paper, scissors or a craft knife, clay, and a way to prepare even slabs.
Depending on your workshop, you may also use a rolling pin, thickness guides, a slab roller, a pottery knife, slip, a rib, a sponge, and the usual tools for slab building.
The templates provide the starting shapes, but assembly and finishing remain real pottery work.
Do the templates include all the parts of the pot?
The templates include the main parts needed to build the model.
Depending on the model, some parts may be left open to your interpretation: feet, finishes, textures, rims, decorative details, or personal adaptations.
The goal is not to produce a fully automatic object, but to give you a reliable base for building the pot in your own way.
Can I sell pots made using your templates?
Yes. You may sell the pottery pieces that you make yourself using my templates.
However, the PDF files remain protected: you may not resell them, share them, copy them, modify them for redistribution, or include them in another digital product.
Buying a template gives you the right to use it for your own pottery work, including selling the pieces you make yourself. It does not give you the right to distribute the file.
I also encourage you to bring your own touch to the model: proportions, feet, texture, glaze, finishes… The template is a working base, not an artistic signature to copy mechanically.
How do I download the templates I purchased on Gumroad?
After your purchase, Gumroad sends you an email with a large black “Download content” button that lets
you
download your files.
If you don’t see the email, please check your Spam, Junk, or Promotions folders.
You can also access your files anytime through your Gumroad account:
1. Go to gumroad.com
2. Log in using the same email address you used for the purchase
3. Click on Library
4. All your purchases will be available for download
Are the templates sent by postal mail?
No. The templates are not sent as physical paper sheets—they are digital files that you download and
print yourself.
They are available immediately after purchase, through your Gumroad account or via the email containing
the “Download content” button.
In what language and format are the templates available?
The files are available as PDF or JPG (both versions are identical).
They were created in A3 format (42 × 29.7 cm) — equivalent to the US Tabloid/Ledger size (11 × 17").
However, most templates are designed using the beveled-angle method (shown in my videos), which means
they can be printed at any scale.
With a single template, you can choose to make a smaller or larger pot simply by adjusting the print
size.
The small notes included on the templates are written in English.
You can also download several free templates on my Gumroad page to preview the type of documents you
will receive.
How can I print the templates at the correct scale?
On PC (Windows):
Use Acrobat Reader and the Poster function, which automatically splits the document across
multiple pages depending on your chosen print size.
On Mac (macOS):
The Poster feature does not exist.
Use the Preview app:
1. Select the area you want to print (Tools → Rectangular Selection)
2. Crop it (Tools → Crop or cmd+K)
3. Print that area at your desired scale (100%, 70%, 120%, etc.) using cmd+P
4. Repeat the process for each section you need
⚠️ Important: do not save the cropped document—use cmd+Z before closing it.
Is there a video tutorial for using the templates?
There isn’t a tutorial for every single template (around 95% are covered), but most of them appear in my
YouTube videos.
I’ve gathered them in a dedicated playlist:
👉 Template tutorial videos
Business
As a professional, I’d like to sell your pots in my shop.
I receive many such requests, but at this time my production is not sufficient to supply any shop other than my own website.
I don’t produce “mass orders” or partnerships with other professionals.
Do you offer special prices for professionals?
No, I don’t offer special rates.
My pots are handmade and require many hours of work — prices are calculated as fairly as possible and
are not negotiable.
As a professional, can I buy several of your pots?
Yes, just like any private customer — there are no special conditions or preferential rates.
Other
Are your pots frost-resistant?
My pots are made of stoneware and fired at high temperatures, which makes them frost-resistant. However,
there are a few nuances to consider:
It’s often said that stoneware is non-porous and therefore
completely frost-proof, but that’s an oversimplification — or even a misunderstanding.
In reality, all stoneware has some level of porosity (from 1% to 10%, depending on the clay and firing process). This means that, under certain conditions, it can absorb water.
If that water freezes, it can cause cracks or even break the pot. This is rare, but to minimize the risk, make sure that no water remains standing in the pot during winter.
Why are your pots sold without saucers?
Because bonsai pots are designed for outdoor use.
In the vast majority of cases, bonsai trees live outdoors and are watered regularly, sometimes exposed to rain. Adding a saucer underneath would prevent water from draining properly.
As a result, the pot would remain standing in water all the time, which can lead to excess moisture and harm the roots.
Saucers are mainly useful indoors, to protect furniture during watering. They are not suited to traditional outdoor bonsai cultivation.
Besides, since each pot is a unique piece, making a matching saucer for every model would mean extra work... for a use case that concerns almost no one.
In most situations, the pots are used outdoors, without saucers. Adding that element would therefore increase the price without any real benefit for most users.
What is your nationality?
I’m French, and I live in the north of France, near the Belgian border.
Is it possible to visit your shop or workshop?
There is no physical shop.
My pots are stored, not displayed, and my workshop is not open to
visitors.
Can I call you to discuss a project?
I regularly read and reply to emails, but for practical reasons I no longer take phone calls.
(And my
spoken English isn’t great anyway!)
Do you offer pottery workshops or classes?
No, despite frequent requests, I don’t organize workshops at the moment.
I make pottery — would it be possible to buy your glazes for personal use?
Sorry, no. My glazes are formulated to suit my own kiln and firing schedule, and most wouldn’t produce the same results elsewhere.
Also, glazes are the result of long research and form part of each potter’s signature, so they’re not something easily shared.
How do you make certain techniques on your pots?
For the same reasons I don’t share my glazes — if a technique doesn’t appear in one of my videos, it’s because I prefer not to share it. ;-)
Why do some bonsai pots have an inner rim? Is it a flaw?
No, it’s not a flaw, but a technical and aesthetic solution!
Why this inner rim?
On straight-walled pots (without an outer rim), if the wall is too thin, the pot can look fragile or out of proportion with its size. The inner rim gives the top of the wall a visually thicker appearance, improving overall balance and aesthetics.
And during repotting?
Yes, an inner rim (or a curved shape) can make repotting a bit trickier: you need to trim the roots slightly around the root ball with a hand saw or knife before removing the tree. This is a normal step, especially for mature trees or those with dense root systems.
Final word
If you dislike inner rims and feel uncomfortable with them during repotting, then simply don’t use them — but don’t claim they’re bad pots out of ignorance 😉.
Potters in Tokoname have been making curved or inner-rimmed pots for generations. Their pots are global references in bonsai, and no one has ever questioned them!
Why do some of your pots have ridges inside? Are they useful?
Yes, and it’s even a traditional Japanese technique revived !
Why these ridges?
- They create an irregular surface that helps first roots grip right from their development. Result: your tree is more stable in its pot after repotting.
- The vertical lines guide the roots downward. Instead of circling and forming a tangled root ball, they spread naturally and fill the space.
A lost know-how?
This method was once used by some Japanese potters, but it faded with industrial standardization. Today, it remains a unique detail handcrafted into my pots, especially deep ones.
Why do your pots have such special fixing holes underneath?
A matter of practicality and aesthetics! Here’s the explanation :
- Two side-by-side holes : They let the tie-down wire run directly under the pot, avoiding unsightly long lengths of wire.
- A central groove : It hides the wire from the front view, especially useful for pots with high feet.
- A second perpendicular groove : It allows you to slide in cutters to trim the wire inside the first groove.
This is a technique I developed and refined over the years using my own pots on my bonsai, to avoid unsightly clumps of wire underneath. The result? A clean, discreet, and practical attachment.
Why is the inside of bonsai pots not glazed?
This is normal: in bonsai pots, the inside is very often left unglazed.
The first reason is simple: glaze inside the pot would not be visible once the tree is planted. It therefore adds almost nothing from an aesthetic point of view.
The second reason is more practical: a raw clay surface is generally better suited for contact with the substrate and roots. It is less smooth than glaze, which can help the root ball stay more stable in the pot.
It’s also important to remember that a bonsai pot must above all drain well, allow the tree to breathe, and ensure proper anchoring. The inside of the pot is designed for growing, not for decoration.
In short: the outside of the pot is made to be seen, the inside is made to hold the tree.